Terms of Service

Overview

This website is operated by My Cat Shop.

Throughout the site, the terms “we”, “us” and “our” refer to My Cat Shop.

By visiting our website and/or purchasing something from us, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

Please read these Terms carefully before using our website.

1. About My Cat Shop

My Cat Shop is an online store operated by MY CAT CAFE LTDA, a company registered in Brazil.

Website: my-cat-shop.com

Our products are offered to customers in selected international markets, including the United Kingdom.

2. Online Store Terms

You may use our website only for lawful purposes.

You must not use our products, website or services for any illegal, fraudulent or unauthorised purpose.

You must not attempt to interfere with the security, operation or functionality of our website.

3. Products and Availability

We make reasonable efforts to display our products, descriptions, images, colours, specifications and prices as accurately as possible.

However, slight differences may occur due to screen settings, product updates, manufacturing variations or supplier changes.

Products and product variants are subject to availability.

We reserve the right to discontinue or modify products at any time.

4. Prices

Prices displayed to customers in the United Kingdom are shown in British Pounds Sterling (GBP) unless otherwise stated.

Prices, promotions and discounts may change without prior notice.

The price applicable to your order is the price displayed at checkout when the order is placed.

Any applicable taxes, shipping charges or other costs will be clearly displayed before you complete your purchase where required.

5. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Incorrect pricing or product information

• Suspected fraud or unauthorised transactions

• Product unavailability

• Delivery restrictions

• Technical errors

If we cancel an order after payment has been successfully processed, we will issue an appropriate refund.

6. Payment

Payments are processed securely through third-party payment providers.

We do not directly store your complete payment card information.

You are responsible for providing accurate billing and payment information when placing your order.

7. Shipping and Delivery

Delivery times displayed on our website are estimates unless expressly stated otherwise.

Orders may be fulfilled and shipped by third-party logistics partners or suppliers located in different countries.

Please review our Shipping Policy for information about delivery destinations, estimated delivery times and shipping conditions.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

Nothing in these Terms limits any statutory rights you may have regarding delivery.

8. Returns, Cancellations and Refunds

Customers may have statutory rights to cancel, return or reject goods under applicable consumer law.

Customers in the United Kingdom purchasing online generally have cancellation rights for eligible purchases and additional rights where goods are faulty, not as described or not fit for purpose.

Please review our Return & Refund Policy for full details.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded under applicable consumer protection law.

9. Product Information

You are responsible for reviewing product descriptions, specifications and usage instructions before purchasing and using a product.

Products intended for pets should be used responsibly and with appropriate supervision where necessary.

Discontinue use of any product if it becomes damaged or unsafe.

10. Third-Party Services

Our store may use third-party services including payment processors, fulfilment partners, shipping providers, analytics services and other technology providers.

Certain links on our website may direct you to third-party websites.

We are not responsible for the content, availability or practices of third-party websites that we do not control.

11. Intellectual Property

The content of this website, including our branding, logos, graphics, photographs, text and other materials owned by My Cat Shop, may not be reproduced, distributed or commercially exploited without permission, except where permitted by law.

12. Accuracy of Information

We aim to keep information on our website accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery or availability.

Where appropriate, we may correct such information and update or cancel affected orders.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, My Cat Shop will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

Your statutory consumer rights remain unaffected.

14. Personal Information

Your submission and use of personal information through our store is governed by our Privacy Policy.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The version published on our website at the time of your purchase will apply to that purchase, together with any mandatory rights provided by applicable law.

16. Governing Law

These Terms are governed by applicable law, including mandatory consumer protection laws that apply to customers in the country where they reside.

Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available under applicable law.

17. Contact

Questions regarding these Terms of Service can be submitted through the contact information available on our website.

My Cat Shop
Operated by MY CAT CAFE LTDA
Website: my-cat-shop.com